We want you to be completely satisfied with your Hero Step purchase.
If you're not happy with your insoles for any reason, you can return them within 30 days of delivery for a full refund.
Contact our support team at slyicer56@gmail.com with your order number. We'll provide a prepaid return label.
Refunds are processed within 5-7 business days after we receive your return. The refund will be credited to your original payment method.
Want a different size? We're happy to exchange your insoles free of charge.